Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, book a supervision session, or contact us for support. This may include:

• Name and contact information (email address, phone number)
• Professional credentials and qualifications
• Payment information (processed securely by Stripe)
• Session notes and feedback (with your consent)
• Usage data and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Match supervisees with suitable supervisors
• Monitor and analyze trends, usage, and activities

3. Information Sharing

We may share your information in the following situations:

• With supervisors/supervisees as part of the booking process
• With service providers who assist in our operations
• In response to legal process or government requests
• To protect our rights, privacy, safety, or property

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit and at rest. Payment processing is handled securely by Stripe.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Session records are retained in accordance with professional requirements for occupational therapy supervision documentation.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@oterspace.com.au